Close a resolved conversation to move it out of the Open view. Nothing is deleted — closed conversations remain searchable and part of the customer's Communications timeline.
Closing
When to close
Auto-reopen on customer reply
Conversations reopen automatically when the customer sends a new message on that channel:
Reopened conversations return to the Open filter and are marked unread.
Manual reopen
Open the closed conversation and click Reopen — it moves back to Open status and appears in the Open filter.