Text and email messages show a delivery chip beside the timestamp.
| Chip | Meaning |
|---|---|
| Sent | Accepted by the carrier or provider |
| Delivered | Confirmed delivered to the recipient's device or inbox |
| Failed | Delivery failed. Hover the chip for the reason |
Text status updates from carrier receipts; email status updates from provider webhooks.
Portal messages
Portal messages don't show delivery chips. They use portal read receipts instead.
Common failure reasons on a text
The number can't receive SMS, the number is invalid, or the recipient previously texted STOP. An opted-out number can't be texted until it texts START.