Notification Panel and Quick Access

The notification panel provides quick access to recent messages and unread conversations without leaving your current page.

Accessing Notification Panel

Click the bell icon in the header

Panel drops down with recent activity

View message previews

Click to navigate to thread

Panel Contents

Recent unread messages

Customer names

Message previews

Timestamps

Quick action links

Quick Actions

View All - Open full inbox

Click Thread - Navigate directly to conversation

Mark as Read - Clear notification (when viewing)

Badge Counter

Red badge shows unread count

Updates in real-time

Disappears when all read

Mobile Behavior

On smaller screens:

Panel may show as full-screen overlay

Same functionality maintained

Touch-friendly interface

The notification panel provides quick access to recent messages and unread conversations without leaving your current page.

Accessing Notification Panel

Click the bell icon in the header

Panel drops down with recent activity

View message previews

Click to navigate to thread

Panel Contents

Recent unread messages

Customer names

Message previews

Timestamps

Quick action links

Quick Actions

View All - Open full inbox

Click Thread - Navigate directly to conversation

Mark as Read - Clear notification (when viewing)

Badge Counter

Red badge shows unread count

Updates in real-time

Disappears when all read

Mobile Behavior

On smaller screens:

Panel may show as full-screen overlay

Same functionality maintained

Touch-friendly interface

Customer Experience

Field Operations

Business Management

Learn & Discover

Support & Training

Notification Panel and Quick Access

Customer Experience

Field Operations

Business Management

Learn & Discover

Support & Training

Notification Panel and Quick Access

Accessing Notification Panel

Panel Contents

Quick Actions

Badge Counter

Mobile Behavior

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Accessing Notification Panel

Panel Contents

Quick Actions

Badge Counter

Mobile Behavior

Was this article helpful?

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