A priority flag is a manual designation that marks a job as urgent or time-sensitive. Unlike overdue status (which is automatic), priority flags are set intentionally by staff to highlight jobs requiring special attention.
When to Use Priority Flags
Common scenarios for priority flagging:
Customer Urgency: VIP customer or special eventCritical Deliveries: Time-sensitive equipment neededEmergency Service: Urgent repairs or issuesCompliance Deadlines: Required by a specific timeCallback Requests: Customer specifically requested prioritySetting a Priority Flag
During Job Creation (Step 2):
In the Job Type & Scheduling stepLocate the Priority toggle switchEnable to mark the job as priorityThe flag applies to the main job and optionally to associated pickupsOn an Existing Job:
Open the Job Detail ModalFind the Priority toggle in the header areaToggle on to enable priority statusChanges are logged in the job's activity historyVisual Indicators for Priority Jobs
| View | Indicator |
|------|-----------|
| Calendar View | Yellow/gold "Priority" badge with star icon |
| Dispatch View | Yellow badge, highlighted card |
| Map View | Amber/yellow border around marker |
| Job Detail Modal | Red "Priority" badge with star |
| Review Step (Wizard) | Destructive red badge with star icon |
Priority Badge Styling
Priority jobs display with:
Background: Yellow-to-gold gradient (from-yellow-400 to-yellow-600)Text: White, boldIcon: Star or AlertTriangleColor Code: #EAB308Filtering for Priority Jobs
To find all priority jobs:
Go to Jobs & DispatchOpen the Status filter dropdownSelect PriorityOnly jobs with the priority flag enabled will appearPriority Badge in Unassigned Panel
The Dispatch View's Unassigned Jobs Panel shows a summary:
Badge showing "{count} Priority"Accompanied by a clock iconHelps dispatchers identify urgent unassigned workCombining Priority and Overdue
A job can be both priority AND overdue simultaneously. In this case:
The primary badge shows "Overdue" (red)A secondary "Priority" badge (yellow) also appearsBoth indicators help identify the most critical jobsAudit Trail
When priority status changes, the system logs:
"Marked as PRIORITY" when enabled"Priority removed" when disabledLogged with timestamp and user information