Real-Time Messaging Features

The messaging system provides instant, real-time communication features for responsive customer support.

Real-Time Capabilities

Instant Delivery

Messages appear immediately

No page refresh needed

Live updates in both directions

Typing Indicators

See when customer is typing

"Customer is typing..." indicator

Disappears when they stop

Read Receipts

Know when messages are read

Confirmation of delivery

Visibility into customer engagement

Live Updates

New threads appear automatically

Unread counts update instantly

Thread list reorders by activity

Connection Status

System monitors connection health

Automatic reconnection if disconnected

Status indicators when offline

Customer Experience

Field Operations

Business Management

Learn & Discover

Support & Training

Real-Time Messaging Features

Customer Experience

Field Operations

Business Management

Learn & Discover

Support & Training

Real-Time Messaging Features

Real-Time Capabilities

Instant Delivery

Typing Indicators

Read Receipts

Live Updates

Connection Status

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Real-Time Capabilities

Instant Delivery

Typing Indicators

Read Receipts

Live Updates

Connection Status

Was this article helpful?

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