Supply requests from the portal land in Inbox → Requests → Supplies. Equipment, service, pickup, problem and dumpster requests have their own sections; see *Customer Requests (Inbox → Requests)*.
Supply requests
Supply requests land in the Inbox → Requests tab with their structured lifecycle. There are two vocabularies for the same request, one internal and one customer-facing.
What office staff see:
```
New → Open → Approved → Dispatched → Completed
└─→ Declined (with reason)
```
What the customer sees:
```
Received → Approved → In Route → Delivered
└─→ Declined (with reason)
```
The customer never sees the internal wording. There is no "Acknowledged" status.
New means genuinely untouched
Requests are grouped into one tab per status and the Requests view opens on New. Opening a New request moves it to Open automatically, so the New tab always shows the ones nobody has looked at yet.
Actions on each supply request
Each supply-request card supports Approve, Decline (with reason), mark Dispatched, and mark Completed. Each fires the customer's status email/SMS as before.
Fulfilling a request moves stock
Marking a request fulfilled deducts the requested quantities from the storage location you fulfill from and writes a stock ledger entry, so consumable counts stay correct without a separate manual adjustment. Fulfilling the same request twice does not double-deduct.
Linked discussion thread
Each supply request card has a Messages button that opens a linked portal discussion thread, so you can chat with the customer about the request without leaving it. That thread is scoped to the request and won't mix into the customer's general portal conversation. The request also appears in the customer's Inbox tab under the Requests filter.
Where to find them
Two places lead to the same requests: Inbox → Requests → Supplies, and the Requests button on the Consumables page (which opens that section, with a count of requests awaiting review). Clicking the notification for a new supply request (bell, push or email) opens the request directly.
Notifications
A new supply request notifies admins and dispatchers by bell, push and email. Each person controls their own copy under Settings → Notifications → Customer Requests.