Give customers one support address that turns every email into a numbered ticket in your Inbox, with an automatic acknowledgement. The helpdesk experience, using email you already own.
Where: Settings → Company Sending → Support email intake.
How it works
The acknowledgement email
Ticket numbering
Configure the format the same way you configure job number prefixes:
| Setting | Options |
|---|---|
| Date component | None, Month-Day, Day-Month, or Year-Month-Day, computed in your organization's timezone |
| Next number | Set it to `1000` and you immediately get professional four-digit numbers |
| Minimum digits | 3 to 10. A number longer than the minimum is never truncated |
A live preview shows exactly what the next ticket will look like, for example `#08-11-1014`.
Two rules worth knowing:
Ticket numbers appear on the Inbox list, thread headers, the customer portal, and the driver app, and they're searchable.