Common issues and solutions for the billing and payments system.
Common Issues and Solutions
Stripe Connect Not Completing
Payments Not Reconciling
Customer Cannot Pay
Payment Declined
Payout Delays
Getting Help
For Payment Processing Issues
For Account Issues
Quick Reference: Payment Lifecycle
| Stage | Action | Status |
|-------|--------|--------|
| Invoice Created | Generate invoice for customer | Unpaid |
| Payment Requested | Send invoice/payment link | Unpaid |
| Payment Initiated | Customer starts checkout | Processing |
| Payment Completed | Stripe confirms payment | Paid |
| Payout Scheduled | Funds queued for transfer | Paid |
| Payout Received | Funds in your bank account | Paid |