Unread Messages and Badge Notifications

3 min read

Updated July 24, 2026

UnreadNotificationsBadgesIndicatorsInbox

Unread inbound messages surface in three places so you can prioritize responses at a glance.

Where unread shows up

Inbox nav item

Badge with the total unread across all channels

Updates in real-time

Clears when the underlying messages are read

Messages tab

Unread counts on individual conversation rows

Unread counts on the channel filter pills (Portal / Text / Email)

Bold text for unread conversations

Customer Hub

A small blue dot on any customer row with unread inbound messages

Makes it obvious which customers need a response before you open the Inbox

Marking messages read

Messages are marked read when:

You open the conversation

The conversation is in focus long enough to be considered read

No manual "mark as read" needed.

Refresh cadence

Conversation lists and unread counts refresh about every 15 seconds

An open conversation updates within a few seconds

Portal conversations show live typing indicators; text and email do not (they show delivery status instead — there's no typing signal on those channels)

Customer Experience

Field Operations

Business Management

Learn & Discover

Support & Training

Unread Messages and Badge Notifications

Customer Experience

Field Operations

Business Management

Learn & Discover

Support & Training

Unread Messages and Badge Notifications

Where unread shows up

Inbox nav item

Messages tab

Customer Hub

Marking messages read

Refresh cadence

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Where unread shows up

Inbox nav item

Messages tab

Customer Hub

Marking messages read

Refresh cadence

Was this article helpful?

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