Your main Company Sending option sets one sender for your whole company. This card is the optional refinement: any email category can have its own sender.
Where: Settings → Company Sending → Who sends each email type.
Categories you can assign
Invoices & overdue reminders · Payment receipts · Quotes · Statements · Installment reminders · Deposit notifications · Signature requests · Review requests · Purchase orders · Service reports · Support auto-replies · One-off customer emails & Inbox.
What you can point a category at
| Option | What it does |
|---|---|
| Company default | Sends exactly as your main Company Sending option is configured. Every category starts here |
| A connected mailbox shared with the company | Susan connects her mailbox on Email Accounts and marks it *Shared with company*; Invoices can then send as `susan@yourcompany.com` |
| A custom address on your verified sending domain | Type `bookkeeping` and invoices send from `bookkeeping@yourcompany.com`. No extra verification, because the domain is verified rather than each individual address. Requires a verified sending domain |
Two properties that make this safe to use
Support auto-replies
The Support auto-replies category can pin your ticket acknowledgement to a custom address like `support@yourcompany.com`, the address customers already write to. An organization with a verified domain already sends ticket acknowledgements from its own domain with no extra configuration.