One place to ask
Everything for getting help sits behind one icon: the ? in a circle. Click it and you get three choices:
| Choice | What it is | What happens when you pick it |
|---|---|---|
| Help Center | Guides and how-tos for every part of PortaPro | Opens the Help Center in a new tab |
| Ask Kygo | Instant answers from the PortaPro docs | Opens a chat panel beside the app |
| PortaPro Support | A ticket a real person answers, in the app and by email | Opens the support page with a new request ready (in a new tab on a computer) |
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Where the ? icon is
| Where you are | Where to find it |
|---|---|
| Desktop, sidebar layout | In the bar along the bottom of the screen |
| Desktop, top-menu layout | In the top bar, next to Settings and the bell |
| Phone or tablet (office) | Open the menu: Help Center, Ask Kygo and Contact PortaPro Support are rows near the bottom |
| Driver and mechanic app | Open the menu: Help Center and Contact PortaPro Support (Ask Kygo is in the office app) |
With the sidebar layout there's also a Help Center link at the bottom of the sidebar's menu, with Settings and Appearance.
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Help Center
The Help Center is PortaPro's library of guides, the one you're reading now. From inside the app it opens in a new tab, so you don't lose your place.
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Ask Kygo
Kygo is PortaPro's virtual assistant. Ask it a question in plain words ("where do I set up a rate card?") and it answers from the PortaPro help docs. On a computer the panel docks along the right edge and the page shrinks to make room, so you can follow the answer in the app while you read it. Close it with the X. On a phone it slides over the screen.
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PortaPro Support
When you need a person, choose PortaPro Support. You get a ticket number like PP-1042, and the reply comes back in the app and by email. On a computer the support page opens in a new tab, so the screen you're asking about stays open and you can paste a screenshot of it into your request. See Contacting PortaPro Support for the whole flow.
When PortaPro replies and you haven't read it yet, a blue dot appears on the ? icon and the menu reads PortaPro Support · 1 new. On a phone, the Contact PortaPro Support row shows the same count.
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Quick tips in the app
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