Monthly Recurring Revenue (MRR) appears on the Rate Card Billing Summary and on the dashboard summary. It's calculated by normalizing every eligible Rate Card row's rate to a monthly equivalent, so the total reflects what you can expect to bill per month across all customers.
The normalization multipliers are: Per Month is 1x, Per 28-Day Cycle is 13/12 (~1.083x), Per Week is 4.33x, and the same logic extends to Bi-Weekly, Twice Monthly (every 15 days), and Daily rows. Flat-rate rows are excluded entirely because they're not recurring, and so are rows with an unknown or missing frequency. The math is per row: unit count × service rate × multiplier = row Cycle Value normalized to a month. Summing all rows' normalized Cycle Values gives the customer's MRR.
On Call rows are included in MRR — they bill every cycle they're invoiced, so they count toward recurring revenue the same as any other frequency. It's only flat-rate rows and rows with a missing or unrecognized frequency that get excluded, because neither produces a predictable per-cycle number.
A flagged row (missing or $0 rate) is still included in the MRR calculation as $0, but visually flagged so you know to fix it. The Billing Summary shows a "Flagged" counter so you can see at a glance how many rows need attention.
MRR is a planning number, not a guaranteed amount. If a customer pauses service or a unit goes into maintenance, actual revenue for the month may differ. Use MRR for forecasting and use the Financial tab for actuals.