Troubleshooting Fleet Issues

5 min read

Updated January 18, 2025

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Quick solutions to common issues encountered while managing your fleet.

Vehicle Not Showing in Lists

Check:

Status filter - is "Active" selected?

Organization - correct tenant?

Recently added - refresh page

Retired - check retired vehicles list

DVIR Not Saving

Solutions:

Ensure all required fields complete

Check internet connection

Driver must be assigned to vehicle

Try refreshing and re-entering

Fuel MPG Showing Incorrectly

Common Causes:

Odometer entered wrong

Previous reading incorrect

Fuel logs out of order

Fix:

Review recent fuel logs

Correct any odometer errors

MPG recalculates automatically

Work Order Won't Complete

Check:

Required fields filled

Cost entered (if required)

Completion notes added

Linked defects acknowledged

Documents Not Uploading

Solutions:

Check file size (under 10MB)

Verify file format (PDF, PNG, JPG)

Clear browser cache

Try different browser

PM Schedule Not Triggering

Verify:

Correct mileage baseline set

Current mileage updated

Trigger threshold reached

Schedule is active (not paused)

Compliance Alerts Not Appearing

Check:

Expiration dates entered correctly

Alert thresholds configured

Notifications enabled

Email not in spam

Getting Help

For persistent issues:

Document specific error messages

Note steps to reproduce

Contact support with details

Check system status page

Win and serve customers

Run the field

Control the business

Learn & Discover

Support & Training

GPS Asset & Vehicle Tracking

Solutions

Troubleshooting Fleet Issues

Need more help?

Win and serve customers

Run the field

Control the business

Learn & Discover

Support & Training

GPS Asset & Vehicle Tracking

Solutions

Troubleshooting Fleet Issues

Vehicle Not Showing in Lists

DVIR Not Saving

Fuel MPG Showing Incorrectly

Work Order Won't Complete

Documents Not Uploading

PM Schedule Not Triggering

Compliance Alerts Not Appearing

Getting Help

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Related Articles

Need more help?

Vehicle Not Showing in Lists

DVIR Not Saving

Fuel MPG Showing Incorrectly

Work Order Won't Complete

Documents Not Uploading

PM Schedule Not Triggering

Compliance Alerts Not Appearing

Getting Help

Was this article helpful?

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