Troubleshooting Settings Issues

5 min read

Updated January 18, 2025

TroubleshootingIssuesSettingsSupportSolutions

Common issues and solutions for settings configuration and management.

Settings Won't Save

Solutions:

Check your internet connection

Ensure you have admin permissions

Try refreshing the page

Look for validation errors on form fields

Can't See Settings Option

Check:

Verify your role has access

Ask an admin to check your permissions

Log out and log back in

Stripe Connection Failing

Troubleshooting:

Check that you completed all Stripe onboarding steps

Verify your business information is correct

Clear browser cache and try again

Contact support if issues persist

Push Notifications Not Working

Solutions:

Check browser notification permissions

Ensure you're using a supported browser

Try the "Send Test Notification" button

Check if notifications are blocked at OS level

Business Hours Not Updating

Check:

Ensure you click "Save Changes" after editing

Check for validation errors on time fields

Try setting hours in 24-hour format

Logo Upload Failing

Solutions:

Verify file is under 2MB

Use PNG, JPG, or SVG format

Try a different browser

Compress the image and retry

Users Can't Accept Invitations

Check:

Check if invitation has expired

Verify email address is correct

Resend the invitation

Check their spam/junk folder

Getting Help

If issues persist:

Check the Help & FAQ section

Contact support via the Settings page

Provide details about the error and steps taken

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Troubleshooting Settings Issues

Customer Experience

Field Operations

Business Management

Learn & Discover

Support & Training

Troubleshooting Settings Issues

Settings Won't Save

Can't See Settings Option

Stripe Connection Failing

Push Notifications Not Working

Business Hours Not Updating

Logo Upload Failing

Users Can't Accept Invitations

Getting Help

Was this article helpful?

Related Articles

Settings Won't Save

Can't See Settings Option

Stripe Connection Failing

Push Notifications Not Working

Business Hours Not Updating

Logo Upload Failing

Users Can't Accept Invitations

Getting Help

Was this article helpful?

Related Articles