PortaPro Docs

Win and serve customers

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Customer Portal
24/7 access to schedules, invoices, and service history.
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Quotes & Invoices
View, approve, and pay documents online.
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Online Booking
Customers book roll-offs and event rentals on your website and pay a deposit. Nothing is scheduled until you approve.
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Payment Processing
Secure online payments with flexible options.
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Inbox
Portal messages, text (SMS), and email in one inbox per customer, plus a Requests tab for everything customers ask for in the portal.
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E-Signatures
Sign contracts digitally with audit trails.
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Service Checklists
Standardized pumping and cleaning workflows.
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Venue Blueprinting
Pin inventory clusters on satellite maps, link to quotes, and send branded site plans.
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Email From Your Inbox
Send invoices, quotes, and sales email from your real address, with your real deliverability.

Run the field

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Job Schedules & Dispatch
Create jobs, dispatch routes, and manage recurring service.
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Route Optimization
Routes planned around tank capacity, disposal-site hours, and service windows.
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Mobile App
Offline-first workflows for field operations.
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Unit Pins
Every unit's exact spot on the site map. Drivers move pins from the field.
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Services Hub
Service requests, checklists, and proof-of-work logs for every job.
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Team Chat
Channels and direct messages for drivers, dispatch, and the office.
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Walkie-Talkie
Push-to-talk inside the PortaPro app, on the channels your crew already uses, with searchable transcripts.
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Calls & Huddles
1:1 calls and channel huddles for your crew, plus meetings customers join from a browser.

Control the business

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Equipment Inventory
Availability by date, so a weekend booking shows before the weekend.
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Event & Tent Rentals
Kits, tents booked by size, pull sheets, scan-back check-in, and charges for what comes back missing.
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Event Layouts
Tents and tables to scale on the venue or its floor plan, seating charts from the guest list, and a share link for comments and approval.
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28 Day Invoicing
Bill every site automatically on the industry-standard 28-day cycle, with duplicate prevention built in.
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Bookkeeping & Billing
Quotes, invoices, expenses and receipts, bank reconciliation, and QuickBooks, Xero and FreshBooks sync.
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Customer Accounts
Profiles, sites and locations, contacts, and history.
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Leads & Deals
The CRM built into PortaPro.
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Temporary Fencing
Draw the fence on the satellite map or type the feet: panels, gates, stands, clamps and sandbags counted for you, screen priced by the foot.
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Generators & Power
Hour meter and fuel readings from the driver app, runtime past the included hours and fuel billed from them, and refuels and service planned from the readings.
Roll-Off Rentals
Live ledger for every container on the ground, overage and landfill disposal billed from the weight ticket, and dumpster requests from the customer portal.
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Fleet Management
Maintenance, compliance, inspections, and vehicle tracking.
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GPS Tracking
Plug-in trackers for the trucks, battery tags for the units, and an alert when a unit leaves its pin.
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Business Phone
A real business line with an IVR, ring groups, voicemail, and recording. Click to dial, ring your cell, and every call logs itself on the customer.
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Team Management
Roles, the time clock, and the credentials about to expire.
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Hiring
A careers page, an application built for CDL drivers, and a Hire button that turns the applicant into a team member.
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Payroll Export
Approved hours for every pay period, overtime sorted, in one file for your payroll or straight into QuickBooks Online.
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Reporting & Analytics
Gallons by disposal site, overdue sites, and reports on your billing cycle.
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Septic Service
The tank on the customer's record, pump-out dates predicted, and every septic report form, from pumping to real estate transfer, shipped and attached to the job.
Also in PortaPro:QuickBooks Sync,Xero Sync,FreshBooks Sync,Claude & ChatGPT,Equipment Scanning,Shared Truck Devices,Consumables,Marketing Tools,Automated Review Requests,Septic Reminders,Celebrations,Help & Support

Run your portable sanitation operation from lead to ledger.

One system, 47 features, no per-user or per-vehicle fees or limitations.See all featuresarrow_forward

Learn & Discover

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ROI Calculator
Estimate time, labor, fuel, and cost savings with PortaPro.
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Route Efficiency Simulator
See how optimized routing can increase weekly service stops.
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Dumpster Weight Calculator
Estimate debris weight and the roll-off size it needs.

Support & Training

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Support
Submit a request, email our team, or book a call.
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Help Centeropen_in_new
Guides, documentation, and step-by-step setup resources.
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Our Promise
Why we refuse to let software get worse over time.

GPS Asset & Vehicle Tracking

How GPS tracking works
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Unit tracking device
A sealed battery tag inside the unit. It reports when the unit moves, and the battery lasts five to seven years.
navigation
Vehicle tracker
Plugs into the truck's OBD-II port. Live location, plus odometer and fuel on supported trucks.

Solutions

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In the Field
A service day from the yard to the invoice, and where each job goes wrong.
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Portable toilet operators
Same-day missed stops, proof for every stop, and rate card invoices.
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Septic operators
Pump-outs predicted from the tank, and the county's own forms filled from the job.
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Grease trap service
Each trap on its own cadence, and the FOG 25% rule measured.
Roll-off haulers
Days past term, tons over the allowance, and landfill fees on one final invoice.
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Tent and party rentals
A tent booked by size, packages as one line, every chair checked in.
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Event and festival operators
A site plan on the quote, and a weekend priced as a weekend.
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Municipal contracts
Invoices before the period with the PO printed, and a record of every park visit.
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Multi-location operators
Several yards, service territories, divisions, and roles in one account.
Why Operators SwitchPricing
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homeHelp Centerchevron_rightVideoschevron_rightSite plans on your quotes
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Site plans on your quotes

Put numbered pins on a satellite photo of the venue while you build a quote, so the customer sees where each unit goes beside the price, and the same pins land on the driver's map when the work is booked.

3:02 · Quotes · Growing and managing

Chapters

Transcript

Before an organizer signs, they want two answers: what it costs, and where every restroom will stand. A site plan puts both on the same page. Start in Financials, Quotes, with New Quote. Site plans work on both kinds of quote, recurring service and one-time events. This one is a brewery festival, so it's an event. Find the customer. The Site step decides where the plan is drawn, and where the jobs will go. If there's no venue yet, pick No site yet. The quote still works, it just can't carry a plan. Add what they're renting. Here, six standard restrooms and two hand wash stations. Then comes the Site Plan, on a satellite photo of the venue. That gray dot is a unit already placed at this site. It's there for reference, and it's never part of the proposal. Click wherever a unit should stand, and a numbered pin drops there. Three pins: the beer garden, the main stage, and the gate the trucks come in through. Each pin takes a name and counts of what's on the quote. Four restrooms and a hand wash station go to the beer garden. Pins have types, too. Restroom cluster, hand wash station, holding tank and VIP trailer all hold units. An access point or a hazard just marks a spot. This one is the vendor gate, with a note telling the driver where to turn in. Put a seventh restroom on the map when only six are quoted, and it warns you. The plan and the price disagree, so one of them is wrong. Placing fewer than you quoted is fine. These counters keep the tally. Six of six restrooms and two of two hand wash stations have a spot. The pins are only a proposal for now. Nothing is placed on the customer's site until the work is booked. We'll close this quote without saving it. Now the customer's side. This event quote has already been accepted. The total sits on the left, and the proposed site plan on the right. Each numbered pin is listed under the map with what stands there. Pins five and six hold no units. They mark the service gate and the emergency lane. Further down, the lines match the map. Fourteen standard restrooms on the plan, fourteen on the price. A recurring quote works the same way. This park's plan has ten pins along the lakefront. Before they accept, a customer can drag a pin to correct where it goes, and the spot they leave is the one that's kept. They can move pins, but they can't add one, remove one, or change what it holds. When you activate a recurring quote, or an event quote turns into jobs, every proposed pin becomes a real pin on the customer's site. You'll find them under Sites, GPS Pins. Names, counts and driver notes all carry over, at the spot the customer agreed to. This is what your drivers navigate to. Event pins don't hang around. Once the pickup is completed, they're marked removed, shown in gray here, and drop off the driver's map, so next year's festival at the same venue starts with a clean slate. One plan, drawn once, does the whole trip, from the quote to the customer's yes to the driver's screen.

More in Growing and managing

  • Building a quote for an eventQuote a festival or short rental: pick the customer and site, add units with live availability for the dates, set the rental window, and ask for a deposit if you take one.1:16arrow_forward
  • MarketingEmail and text campaigns to your own customers, customer groups, review requests and a referral program, all in one place.0:57arrow_forward
  • Running a reportPick a ready-made report, set the dates, switch between invoiced and collected, click into any row, then export it or have it emailed on a schedule.0:48arrow_forward
  • Scheduling a video meetingSchedule a video meeting with your team or someone outside it, with its own link and a waiting room, and see who's in the room before you join.0:46arrow_forward

Browse all training videosarrow_forward

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