Email notifications keep your team informed about portal activity without needing to constantly check the app.
Customer requests
Every new customer request (more equipment, a service visit, a pickup, a dumpster, supplies, or a problem report) notifies admins and dispatchers by bell, push and email. The email has an Open request button that goes straight to the request in Inbox → Requests.
Each person controls their own copy under Settings → Notifications → Customer Requests, one row for every kind of request, with a separate switch for bell, push and email.
Customer messages
Portal messages use the Customer Messages row of the same page. Its bell and push switches are per person; its email switch is a company-wide setting that emails a new portal support message to your support email (or your company email if no support email is set).