"My territory doesn't show up on the dispatch map"
Check, in order:
boundary can't be drawn.
switcher?
"New customer sites aren't getting a territory"
saved site whose address doesn't move won't get a new territory tag
just because you added the ZIP later. Run the "Resolve territory"
action from the site's menu to force it.
(then polygon, then alphabetical). Check which one won; it may not
be the one you expected.
"I drew a polygon but it's not matching addresses"
address, not just the general neighborhood on the map. Zoom in and
check.
if the address hasn't been geocoded (no lat/lng in the customer
record), polygon matching skips that record. ZIP matching still works.
Drawing without saving doesn't write anything.
"The map won't load"
Almost always a network issue reaching Mapbox tiles; check firewall /
VPN / ad-blocker. If any other map in PortaPro works (dispatch cockpit,
GPS pins), the settings map will work. Wait 8 seconds for the
Reload map button, or close and reopen the sheet.
"I can't delete a territory"
You can. The trash icon soft-deletes. If you're a dispatcher and the
trash icon is missing, that's expected; delete is admin-only.
"The Save button is greyed out"
The territory needs a name. Go back to the Basics tab and fill in
the Name field.
"My import CSV was rejected"
your rows have a 5-digit ZIP in the first column, the file is
rejected.
news for CSV header rows, bad news if your ZIPs are in column B.
"My imported GeoJSON was rejected"
either), or `FeatureCollection` (of polygon features). Point, Line,
and other geometry types are rejected.
"I see 'assignments reference a user no longer in the driver role'"
That's the orphan-assignment warning on the Drivers tab. A driver you'd
assigned had their role changed since. Click Remove orphaned to
clean it up in one click.
"I see 'attached services are no longer in your catalog'"
Same idea on the Services tab; a service you'd attached was deleted from
Settings → Services. Click Remove orphaned to drop the stale
attachment.