PortaPro Docs

Win and serve customers

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Customer Portal
24/7 access to schedules, invoices, and service history.
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Quotes & Invoices
View, approve, and pay documents online.
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Online Booking
Customers book roll-offs and event rentals on your website and pay a deposit. Nothing is scheduled until you approve.
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Payment Processing
Secure online payments with flexible options.
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Inbox
Portal messages, text (SMS), and email in one inbox per customer, plus a Requests tab for everything customers ask for in the portal.
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E-Signatures
Sign contracts digitally with audit trails.
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Service Checklists
Standardized pumping and cleaning workflows.
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Venue Blueprinting
Pin inventory clusters on satellite maps, link to quotes, and send branded site plans.
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Email From Your Inbox
Send invoices, quotes, and sales email from your real address, with your real deliverability.

Run the field

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Job Schedules & Dispatch
Create jobs, dispatch routes, and manage recurring service.
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Route Optimization
Routes planned around tank capacity, disposal-site hours, and service windows.
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Mobile App
Offline-first workflows for field operations.
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Unit Pins
Every unit's exact spot on the site map. Drivers move pins from the field.
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Services Hub
Service requests, checklists, and proof-of-work logs for every job.
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Team Chat
Channels and direct messages for drivers, dispatch, and the office.
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Walkie-Talkie
Push-to-talk inside the PortaPro app, on the channels your crew already uses, with searchable transcripts.
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Calls & Huddles
1:1 calls and channel huddles for your crew, plus meetings customers join from a browser.

Control the business

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Equipment Inventory
Availability by date, so a weekend booking shows before the weekend.
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Event & Tent Rentals
Kits, tents booked by size, pull sheets, scan-back check-in, and charges for what comes back missing.
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Event Layouts
Tents and tables to scale on the venue or its floor plan, seating charts from the guest list, and a share link for comments and approval.
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28 Day Invoicing
Bill every site automatically on the industry-standard 28-day cycle, with duplicate prevention built in.
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Bookkeeping & Billing
Quotes, invoices, expenses and receipts, bank reconciliation, and QuickBooks, Xero and FreshBooks sync.
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Customer Accounts
Profiles, sites and locations, contacts, and history.
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Leads & Deals
The CRM built into PortaPro.
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Temporary Fencing
Draw the fence on the satellite map or type the feet: panels, gates, stands, clamps and sandbags counted for you, screen priced by the foot.
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Generators & Power
Hour meter and fuel readings from the driver app, runtime past the included hours and fuel billed from them, and refuels and service planned from the readings.
Roll-Off Rentals
Live ledger for every container on the ground, overage and landfill disposal billed from the weight ticket, and dumpster requests from the customer portal.
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Fleet Management
Maintenance, compliance, inspections, and vehicle tracking.
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GPS Tracking
Plug-in trackers for the trucks, battery tags for the units, and an alert when a unit leaves its pin.
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Business Phone
A real business line with an IVR, ring groups, voicemail, and recording. Click to dial, ring your cell, and every call logs itself on the customer.
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Team Management
Roles, the time clock, and the credentials about to expire.
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Hiring
A careers page, an application built for CDL drivers, and a Hire button that turns the applicant into a team member.
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Payroll Export
Approved hours for every pay period, overtime sorted, in one file for your payroll or straight into QuickBooks Online.
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Reporting & Analytics
Gallons by disposal site, overdue sites, and reports on your billing cycle.
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Septic Service
The tank on the customer's record, pump-out dates predicted, and every septic report form, from pumping to real estate transfer, shipped and attached to the job.
Also in PortaPro:QuickBooks Sync,Xero Sync,FreshBooks Sync,Claude & ChatGPT,Equipment Scanning,Shared Truck Devices,Consumables,Marketing Tools,Automated Review Requests,Septic Reminders,Celebrations,Help & Support

Run your portable sanitation operation from lead to ledger.

One system, 47 features, no per-user or per-vehicle fees or limitations.See all featuresarrow_forward

Learn & Discover

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ROI Calculator
Estimate time, labor, fuel, and cost savings with PortaPro.
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Route Efficiency Simulator
See how optimized routing can increase weekly service stops.
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Dumpster Weight Calculator
Estimate debris weight and the roll-off size it needs.

Support & Training

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Support
Submit a request, email our team, or book a call.
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Help Centeropen_in_new
Guides, documentation, and step-by-step setup resources.
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Our Promise
Why we refuse to let software get worse over time.

GPS Asset & Vehicle Tracking

How GPS tracking works
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Unit tracking device
A sealed battery tag inside the unit. It reports when the unit moves, and the battery lasts five to seven years.
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Vehicle tracker
Plugs into the truck's OBD-II port. Live location, plus odometer and fuel on supported trucks.

Solutions

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In the Field
A service day from the yard to the invoice, and where each job goes wrong.
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Portable toilet operators
Same-day missed stops, proof for every stop, and rate card invoices.
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Septic operators
Pump-outs predicted from the tank, and the county's own forms filled from the job.
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Grease trap service
Each trap on its own cadence, and the FOG 25% rule measured.
Roll-off haulers
Days past term, tons over the allowance, and landfill fees on one final invoice.
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Tent and party rentals
A tent booked by size, packages as one line, every chair checked in.
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Event and festival operators
A site plan on the quote, and a weekend priced as a weekend.
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Municipal contracts
Invoices before the period with the PO printed, and a record of every park visit.
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Multi-location operators
Several yards, service territories, divisions, and roles in one account.
Why Operators SwitchPricing
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homeHelp Centerchevron_rightVideoschevron_rightSupplies and job recipes
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Supplies and job recipes

Track the toilet paper, soap and deodorizer you use up, see what's running low, draft reorders automatically, and use job recipes to know what each truck needs to carry.

3:08 · Supplies · Getting set up

Chapters

Transcript

Every route burns through toilet paper, soap and deodorizer. Run out halfway through the day, and the driver either skips a unit or drives back to the yard. The Consumables section keeps count of those supplies so that doesn't happen. This is your supply catalog. Each line is something you buy and use up, tracked by count, separately from the restrooms and equipment you rent. Across the top: how many items you stock, what that stock is worth at your cost, and how many are low or out. On hand is the total across every yard and facility. You never type it directly. It adds up the counts you keep at each location. A number turns red when it drops to the item's reorder point. Here the urinal screens and the winter brine both need ordering. Open the average daily use column for use per day over seven, thirty and ninety days, and roughly how many more services the shelf will cover. These come only from supplies that were actually used, never from guesses. Customers can ask for supplies from their portal too, for any item you've made available there. Those requests land here, and delivering one takes it off your stock. The usage tab lists every supply recorded on a job: which job, how many, and when. Here's the part people miss. Putting supplies on a job doesn't touch your count. Stock comes off once, when the job is completed. If the truck was loaded with that item, it comes off the truck first, and the rest comes off your main yard. Now job recipes, under Settings. A recipe answers one question: what does a typical job of this type use? This company says every delivery needs two cases of toilet paper, two cases of deodorizer packets and a case of hand sanitizer, so a new unit goes out fully stocked. Service jobs carry their own list, with notes for the driver, like two packets per pump-out. Adding one takes a job type, a supply, and how much one job uses. That's the whole setup, and you do it once. To be clear about what recipes do: they don't add anything to a job or to an invoice. They're a planning number, used for loading trucks. Under Fleet Management, Truck Stock tracks what each truck carries. Loading a truck moves supplies off the yard's count and onto the truck. Pick a truck, and Check Route Stock multiplies its jobs for the day by your recipes, then tells you whether it's carrying enough. Drivers see the same list as their load out in the driver app. Without recipes, neither one can tell you anything. Last, reordering. Under Settings, Purchasing, one switch lets PortaPro draft purchase orders for you. Each morning it finds items at or below their reorder point, skips anything already on an open order, and drafts one purchase order per vendor. The quantity is the reorder amount you set, or one worked out from recent use. Drafts wait under Financials, Purchase Orders. They never send themselves. When the order arrives, receiving it puts the stock back on the shelf. Set a reorder point on the things you can't run out of, add a recipe for your busiest job types, and the supplies take care of themselves.

More in Getting set up

  • Importing your customersPaste a list in any format, check what PortaPro found, and import. Every import can be undone.1:28arrow_forward
  • Getting around PortaProWhat the dashboard tells you each morning, and the fastest ways to reach any screen.1:29arrow_forward
  • Inviting your teamInvite drivers, dispatchers, mechanics and admins, and choose what each one can see.0:48arrow_forward
  • Setting up a site's rate cardTell PortaPro what's at a site, how often it's serviced and what it costs. Service jobs and cycle invoices follow from it.1:18arrow_forward

Browse all training videosarrow_forward

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