I don't see Celebrate in the sidebar
Three possible reasons:
The Send now button is greyed out
The card has no recipient email. Hovering shows "Add a recipient email first." Open the Delivery section, click Edit, and add the address.
The recipient says the card never arrived
Work through these in order:
A scheduled card went out late
Expected, within limits. PortaPro checks for due cards every 15 minutes, so a card scheduled for 9:00 sends between 9:00 and about 9:15.
If it's much later than that, check that the card's status was Scheduled and not Collecting. Clearing the scheduled date returns a card to Collecting, and a Collecting card never sends on its own.
A scheduled card went out at the wrong time
The date-time picker uses your computer's local time, while the sent timestamp is shown in your organization's timezone. If your laptop is set to a different zone than the yard (travelling, or a machine that never got its timezone set) the two disagree. Re-check the scheduled time from a machine on yard time.
Someone couldn't sign: "This card has already been sent"
Signing closes the instant the card is delivered. There's no way to reopen a sent card; the recipient has already seen it.
To avoid this, schedule sends for late morning rather than early, so the night shift and early crews have their chance.
Someone couldn't sign: "This card is full"
A card holds 500 messages. That's the cap.
The signature link doesn't work
If the page says "This card link isn't valid", either the link was truncated in transit (chat apps sometimes break long URLs, so paste it as a plain link rather than inside other text) or the card was deleted. Copy a fresh signature link from the card page.
The GIF picker says "GIF search isn't configured yet"
GIF and sticker search needs a KLIPY API key configured for your environment. Signing works normally without it; only the images are unavailable. Ask your administrator to add the key.
If search was working and now says "Search is temporarily unavailable," that's KLIPY being unreachable. Try again shortly.
A GIF wouldn't attach: "That image can't be attached"
Only images from KLIPY's own network can be attached to a message. Pasting a GIF URL from elsewhere is rejected. Use the Add a GIF picker.
The cover photo won't upload
The cover photo is cropped badly
The cover is a wide band across the top of the card, so a tall portrait photo is cropped to its middle. Crop the photo to a landscape shape before uploading so the faces you care about survive.
The card colors look wrong together
Each theme ships with a matched background, and the Background row says Matched to theme when you haven't changed it. If a previous edit picked a clashing background, click Reset to match.
The team member I want to invite isn't in the Send to team list
Three reasons someone is missing:
Anyone missing from the list can still sign. Just send them the signature link directly.
The gift card says Failed
The celebration still went out; only the gift card failed. The reason is shown in the gift card section. Most common:
The sent card is frozen, so retrying means sending a new celebration.
I attached a gift card but the toast said it didn't attach
The card itself was created; only the gift card failed. Because a sent card can't be modified, the reliable fix is to delete the card (it has no signatures yet, since you just made it) and create it again once Tremendous is connected and funded.
Can I edit a card after sending it?
No. Sent cards are frozen: no new signatures, no edits, no message removals. The recipient has already seen the card, so changing it afterwards would mean what they were shown no longer exists.
Can I get a deleted card back?
No. Deleting a card permanently removes it and every signature on it. If a card matters, copy the recipient link somewhere before deleting.