PortaPro runs every company on one time zone. Every scheduled time you see or type (a job's arrival window, the Day ends at time for the missed-stop report, staff quiet hours, the cutoff for customer texts, the date a recurring invoice is created on) is a wall-clock time in that zone. There is no time zone on a job, a driver, a customer, or a site.
That is how field-service tools in this industry work, and for good reason: your drivers, your dispatcher, and your customers all keep the same clock. A company in Freeport, Illinois runs on Central time, and a stop scheduled for 9:00 AM means 9:00 AM Central to everyone involved.
Where it is set
Settings → Company → Address & Hours has a Timezone field with seven choices:
| Choice | Zone |
|---|---|
| Eastern Time (ET) | New York |
| Central Time (CT) | Chicago |
| Mountain Time (MT) | Denver |
| Pacific Time (PT) | Los Angeles |
| Arizona Time | Phoenix (no daylight saving) |
| Alaska Time | Anchorage |
| Hawaii Time | Honolulu |
Click the pencil on the card, pick the zone, and click Save. The change applies immediately to everything computed from then on. Past records are not re-dated.
It is set for you at signup
When a company is created, PortaPro derives the time zone from the State in the company address, so a new account in Arizona starts on Arizona Time rather than a generic default. States that straddle two zones get their majority zone:
If your yard is on the other side of one of those lines (a Tennessee company in Chattanooga, a Texas company in El Paso), change it once in Settings → Company.
What reads the company time zone
Customers across a time-zone line
Some companies service customers on the far side of a zone boundary, such as an Illinois company with stops in Indiana. PortaPro does not keep a separate time zone per customer or per site. Choose the zone your dispatch runs on, and read every job time in that zone; a customer-facing text quotes the time the same way your driver sees it. If you tell a customer "between 9 and 11," say which zone when it matters to them.