The Support tab provides direct messaging with your service provider using real-time chat powered by Sendbird.
Real-Time Communication
Direct messaging features:
Starting a Conversation
Message Features
| Feature | Description |
|---------|-------------|
| Real-Time | Messages appear instantly |
| Read Receipts | See when messages are read |
| Typing Indicators | Know when staff is responding |
| Timestamps | Full date/time on all messages |
Thread Organization
Best Practices
Response Times
Responses depend on your provider's hours: