Anything a customer would otherwise phone the office about starts from one
button, Make a request. Every request then appears under Your
requests on the Overview page with where it stands.
Where to find Make a request
Operations → Units open the same form, already set to that choice.
On a phone the form opens as a panel from the bottom of the screen.
What you can ask for
What do you need? offers:
| Choice | What it's for |
|---|---|
| More equipment | Extra units, add-ons or a package |
| A dumpster | A new roll-off delivered to your location (opens the dumpster form) |
| A service visit | Cleaning, pump-out, an extra visit or a repair |
| Pick up units | Take some or all units away |
| Swap, pick up or extend a dumpster | For a dumpster you already have (jumps to your Dumpsters section) |
| Report a problem | Damaged, tipped over, needs cleaning… |
| Supplies | Toilet paper, sanitizer and other supplies (opens Consumable Requests) |
The two dumpster choices appear only when the company rents dumpsters, and
Supplies only when the company's plan includes supply requests.
The forms
Every form starts with Location (picked for you when there is only one)
and ends with Notes for gate codes or anything the driver should know.
optional Delivery date and an optional Needed until date. For a
site the company doesn't have on file yet, pick A new location… and
type the address.
Cleaning, Pump-out, Repair or maintenance, Something else), an optional
Preferred date, and This is urgent if it can't wait.
many units and, optionally, Which equipment), and an optional
Pickup date.
listed), What's wrong? (Needs cleaning, Full or overflowing,
Damaged, Tipped over, Door or lock problem, Out of supplies, Missing,
Something else) and This is urgent. Started from a unit on the Units
page, the unit and its location are already picked when it is a tracked
unit.
Tap Send request. "Request sent. We'll be in touch." confirms it.
Sending the same request again while the first is still waiting is refused:
"You already sent this request. We'll be in touch."
What happens next
their request queue.
the office's replies show up there.
the day. When the visit is done it reads Done.
Your requests
The Your requests section on the Overview page lists equipment,
service, pickup, problem, dumpster and supply requests together, newest
first. The five newest show first; Show all (N) lists the rest.
| Badge | Dot |
|---|---|
| Requested | Amber |
| Scheduled | Blue |
| Done | Green |
| Declined | Red |
| Cancelled | Blue |
Supply requests read Requested, Approved, On the way,
Delivered or Declined here.
Withdrawing a request
A request nobody has acted on yet has a Withdraw link. It asks
Withdraw this request? ("We'll stop working on it. You can send a new
request any time."). Keep it leaves it; Withdraw request cancels it,
it reads Cancelled, and your messages get "Request withdrawn." A request
the office has already acted on can't be withdrawn. To change a supply
request, message the office.
Supplies (Consumable Requests)
On the Growth plan and above, the Consumable Requests section lets you
order supplies the company has made available in the portal.
under Make a request, then click Request Supplies.
convenient, Normal - Within a few days (the default), High - As
soon as possible or Critical - Urgent need.
"Request received, we'll confirm once it's approved." confirms it. The
item list is set by the company, so it may differ from one company to
another. The page also lists Available Supplies.
Each request shows what was asked for, the location, the submitted date, a
status and a priority badge, with a short timeline:
| Status | Meaning |
|---|---|
| Received | Submitted; the company hasn't acted on it yet. |
| Approved | Approved and being scheduled for delivery. |
| In Route | Supplies are on the way. |
| Delivered | Supplies have been dropped off. |
| Declined | Not approved, with the reason. |
Email updates on supply requests follow the Supply Request Updates
switch on the portal's Settings page.