Common issues and solutions for the analytics and reporting system.
No Data Displaying
Check date range - Ensure selected dates contain activityVerify organization - Confirm you're viewing the correct tenantWait for load - Large date ranges may take longer to processMetrics Seem Incorrect
Refresh data - Click the refresh button to reloadCheck filters - Ensure no unintended filters are appliedReview date range - Metrics are period-specificCharts Not Loading
Clear browser cache - Refresh the page (Ctrl+F5)Try different browser - Test in Chrome or FirefoxCheck internet connection - Ensure stable connectivityReport Builder Issues
Required fields - Ensure data source is selected before columnsFilter values - Check filter criteria are valid for field typeColumn limits - Too many columns may slow performanceScheduled Reports Not Sending
Verify email addresses - Check recipient addresses are correctCheck schedule status - Ensure toggle is enabledReview send times - Confirm expected delivery timeGetting Help
If issues persist:
Note the specific error message or behaviorRecord which analytics section is affectedContact support with details for investigationQuick Reference: Analytics Sections
| Section | Purpose | Key Metrics |
|---------|---------|-------------|
| Overview | High-level snapshot | Jobs, Revenue, Fleet, Customers |
| Revenue | Financial performance | Invoiced, Collected, Aging |
| Operations | Job performance | Volume by type, Trends |
| Drivers | Team performance | Completion, Utilization |
| Customers | Account insights | Retention, CLV, Cohorts |
| Reports | Custom reporting | User-defined metrics |
| Deposits | Deposit tracking | Collection status, Trends |
