Two ways to get the office involved from the field: Report an issue with
this stop when you can't do the job (or found something wrong), and the
Dispatch line to call or message the office right now.
Report an issue with a stop
Use it for a locked gate, a car parked in front of the container, a customer
who refused service, an overfilled can, a damaged or tipped unit, and the like.
It's on every open job under Update Status.
- Access: Locked gate, Blocked access, Blocked by vehicle
- Site: Site not ready, No room to set container, Customer refused
- Load: Overloaded, couldn't lift; Overfilled above the rails;
Prohibited items in load; Wrong debris type in container
- Unit: Damaged unit, Unit tipped over, Unit vandalized
- Other
call the customer without another trip.
alert as urgent.
Dispatch is notified right away, with your GPS position when the phone has
one. The job stays scheduled until dispatch moves it; reporting doesn't
cancel or reschedule anything by itself. The office sees it as a reported
missed stop and decides what to do. If your company charges a wasted-trip
fee, the confirmation tells you a fee was staged; the office can remove it
before anything is invoiced.
No signal? The report is saved on the phone ("Report saved offline") and
reaches dispatch, photos included, as soon as you're back in coverage.
On a service stop you were able to attempt, use the Complete Service
screen's Partial or Unable status instead; it asks for the same reason
list. See Job details and completing service.
The Dispatch line
The Dispatch line lists your company's dispatchers and admins, each with
Message and Call.
Open it from:
line (job number, customer, address) and a box to Add a note (sent with
the job card);
Message sends that person a team chat message. From a job it includes the
job card and your note, so you don't have to type the address. Call starts
an in-app call to their PortaPro app; from a job, the call carries the job so
they answer with context.
Quick ways to reach people
| You want to | Use |
|---|---|
| Tell the office a stop can't be done | Report an issue with this stop |
| Talk to dispatch now | Dispatch line, then Call |
| Send dispatch a quick note about a job | Dispatch line, then Message |
| Talk to the whole team | Chat (Team Chat) or the Walkie-Talkie bar |
| Call or text the customer | Contact Information on the job |