Real causes and fixes for the problems drivers run into most.
Signing in and getting the app
| Problem | Fix |
|---|---|
| The store can't find the app | Search for PortaPro Field Operations, or use the store buttons on portaprosoftware.com. |
| Can't sign in | Use the email your company invited. If you never accepted the invitation, ask the office to resend it from Team Management. |
| Signed in but landed in the office screens | You're an admin or dispatcher. Use Switch to Tech View at the bottom of the sidebar (your office has to turn on Tech View Access for you). See Roles and permissions. |
| The app says "PortaPro is locked" | Tap Unlock and use Face ID or your fingerprint. Turn the lock off on your profile if you don't want it. |
Jobs and the route
| Problem | Fix |
|---|---|
| "No jobs found" | Nothing is assigned to you today, or the status filter is set. Set it back to All Statuses. Ask dispatch if you expected work. |
| A job I know about is missing from the list | It's on Today's Route above the list, or it's scheduled for another day (check Schedule). |
| "Couldn't load your jobs" | Check your signal and tap Retry. Offline, it says your jobs will load when the connection returns. |
| The map shows fewer pins than stops | Those stops have no map location yet; they're listed in the note above the map and are still on the list. Tell the office so they can fix the address. |
| "Map Unavailable" | The map couldn't load. Your stops are still on the list. |
| No Start route button | It only shows for today, with at least one stop still to do, and hides while a stop is open on the map. |
| The route order is wrong or my day changed | Dispatch sets the order; there's no re-route button for drivers. Call or message dispatch with the Dispatch line. |
| The job didn't start when I arrived | Starting a job is your tap: Start Job, or Begin Completion then Start Service. |
| Can't start a pump-out job | Your truck is marked near capacity. Go to Disposal and log a dump first. |
| No Mark Complete on a swap | Swaps finish with Complete Swap on the Container Swap card. |
| Complete Service stays grey | Tap Start Service, pick a completion status, and fill everything required: for Partial or Unable a reason, 10+ characters of notes and a photo; any required form field; a damage reason if you flagged damage. |
| Tapped complete by mistake | Reverse Status on the job. |
Photos, signatures and sync
| Problem | Fix |
|---|---|
| Camera won't open | Allow camera access for PortaPro in your phone's Settings. |
| Photo says Location unavailable | The phone had no GPS fix within a few seconds. The photo still saved. Step outside for better GPS next time. |
| A thumbnail is marked as queued | It's waiting for signal and uploads on its own. |
| Red banner: items couldn't upload | Tap Retry. If it keeps failing, Discard only if you'll capture it again, and tell the office. |
| Items stuck on Ready to sync | Tap Sync Now and keep the app open until the banner clears. |
Inspections
| Problem | Fix |
|---|---|
| No vehicle assigned for today on the DVIR | Ask dispatch to assign your truck for today. |
| Pre-Trip Inspection Required when starting the route | Do today's pre-trip (Start Pre-Trip DVIR), or Not Now to go back. |
| DVIR won't submit | It needs signal, the odometer and an answer for each item. |
Notifications, time clock and calls
| Problem | Fix |
|---|---|
| No push notifications | Use the app (not a browser), turn on Push Notifications on your profile, allow PortaPro in your phone's Settings, then Send test notification. Check Notification Types too. |
| No time clock on Today | Time tracking is off for your company or for you. Ask the office. |
| A punch is wrong | You can't edit punches. Tell the office what happened; they correct it. |
| "A previous shift was left open and has been closed automatically" | You forgot to clock out last time. Tell the office the real end time. |
| Calls never ring | Check Do Not Disturb on your profile's Calls card and that notifications are allowed. |
Pins and roll-offs
See the troubleshooting tables in
Moving unit pins from the field and
Roll-off jobs and weight tickets. Shared tablet
problems (PIN, roster, idle lock) are in
Still stuck
Use Contact Support on your profile (or PortaPro Support in the menu).
Say what you were doing, what the screen said, and your phone model. For
schedule, truck or customer questions, ask your dispatcher.